Exchange & Refund Policy

RETURNS & EXCHANGES

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 3 days from the date of delivery to claim for the return or exchange if:

· The item(s) is faulty, damaged, or defective at the time of delivery.

· The product/s must be unused, in the original packaging with labels and protective stickers attached.

· The product received does not match the size ordered. 

 

HOW DO I APPLY FOR THE RETURN?

· You must notify us within 3 days of delivery between working hours (from 11am to 7pm of Mondays to Saturdays) by contacting us via WhatsApp at 0309-6159099 or by writing us at help@nazmina.com or by calling at 021-37176037. At Nazmina, we look at each dispute on a case-by-case basis and try to be fair to both parties.

· The replacement will be sent in case of a defective/faulty/damaged item. You will be required to send photographic evidence of the defective item on our WhatsApp within 3 days of purchase before any claims can be processed.

· Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charge ZERO for sending you back.

· Also incase defected piece received by customer, an Exchange parcel through our courier will be arranged (if Possible) otherwise the cost of delivery charges will be reimbursed via bank transfer or Voucher will be issued whatever our beloved customer chooses.

WHEN WILL MY RETURN BE PROCESSED?

· We aim to process all returns with 5-7 working days of receiving.

· During busy sale events please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

· In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Nazmina by contacting us via WhatsApp i.e 0309-6159099 or email at help@nazmina.com within 3 days of the delivery date. 

· The product/s must be unused, in the original packaging with labels and protective stickers attached.

DO YOU OFFER REFUND?

· Yes, we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.

· In the case of refund shipping and handling charges will not be refunded. 

· The minimum period for processing refund is 7-10 working days.

RETURNS: SALE & DISCOUNTED PRODUCTS

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

· Exchange request is made outside the specified time frame.

· The product is damaged because of use.

· The product was tampered.

Note: Aftersales Services are available during working days (Monday to Saturday), complains made on Sundays or any other holiday will be processed during next working days, For further queries about exchanges and returns, please contact us at through WhatsApp on 0309-6159099 or email us at help@nazmina.com