Frequently Asked Questions

What are the delivery charges? +
We charge a flat Rs. 200 delivery fee all over Pakistan.
How long does delivery take? +
Orders are delivered within 3–7 working days after confirmation via call.
Can I exchange or return my order? +
Yes, we offer 7-day exchange and refund policy in case of damaged, defective, or incorrect items.
What if I receive a damaged or wrong product? +
You can request an exchange within 3 days of delivery by contacting our support team with photo evidence. We’ll arrange a replacement for you.
Can I exchange the size if it doesn’t fit? +
Yes, size exchanges are available. The item must be unused, with original packaging and tags intact.
Do sale or discounted items qualify for exchange? +
Sale items can only be exchanged if you receive a wrong or defective product. Otherwise, exchanges are not applicable on discounted items.
How do I contact Nazmina? +

You can contact us through the below listed channel: